With the customer portal, the data of your ski school's guests is automatically recorded, centrally managed and can be accessed at any time. Once opened, mySports accompanies guests throughout their entire sporting career, not just during the course. The web app offers electronic tickets, information and added value, privacy settings, photos, guest races and rating options.
Stephan Müller
Swiss Ski School Corvatsch-Pontresina AG
Great relief for ski school offices thanks to customer portal
The customer portal has relieved our ski school offices enormously.
Martin Capeder
<p>Ski and Snowboard School Lumnezia</p>
Online shop - WS Mobil - Customer portal: enormous relief in the office, greatly improved service and transparency for customers
since the 2009/2010 season. During this time, we have steadily expanded the use of the system. Since we have been using the online shop in combination with the customer portal and WS SPORTS Mobile, we have been able to save an enormous amount of time and resources - payments via the shop and the customer portal, no more printing out tickets and allocating groups to instructors directly via the scheduling system. Since then, we have constantly received compliments on how well organised the ski school is.
Claudio Rupp
Top Secret Snowsports Davos
Customer portal is well received by guests & employees
Thanks to the customer portal, we were able to offer many guests good advice on the phone and then bill them directly via the customer portal. This was very much appreciated by guests and instructors. Once again, a big compliment to you!
Course information is always at hand on your smartphone. Your guest can keep track of the date, meeting time and time of the course.
The customer portal functions as an electronic course ticket and also answers your guest’s general questions about the course.
Data protection requirements are fully covered in the customer portal. Your guests can view and edit their master data at any time.
The customer portal accompanies your guests throughout their entire sports career and documents their development.
Guests can view information, events and notices at any time. Examples: Final ski race, children’s disco, demo show, torchlight run, etc.
The ski instructors can provide the guest with official photos and videos of the ski course directly via the web app.
Guests can give star ratings of your ski school and ski instructors in the customer portal. These ratings are not public, but only visible to you and your guides. Customers who have given 5-star ratings are also invited to rate your ski school on Google.
Does my guest still need the course ticket if they use the guest app?
No, the guest app completely replaces the conventional course ticket. This saves printing and hardware costs and nerves.
There are several alternatives for children who do not yet have their own smartphone:
- Print@home ticket: The ticket can simply be printed out at home.
- Instructor search: Ski instructors can search for the guest's name in their app.
- Pre-arrangement: The ski instructors already know your child's name from the pre-arrangement, so no ticket is necessary.
