• Waldhart Software

WS Days 2020 - postponed!

16 – 18 March in Arosa - postponed

This year, we are guests in Switzerland, more precisely in the beautiful, snow-reliable Arosa.

The snow sports area of Arosa Lenzerheide in the Swiss canton of Graubünden is impressive with 225km of prepared pistes up to altitude of 2,685m. Wide pistes for making turns with a large radius or steep slopes, where you really need to use your skis’ edges are to the delight of all winter sports fans – that’s what Arosa Tourism promises. We will subject this promise to an exact reality check and will allow for a whole day for testing the pistes.

The Hotel

We stay at the 4-star Waldhotel Arosa hotel.

The hotel lies right at the piste (ski-in, ski-out convenience), has modern rooms, a 1,100m²-large spa area and an excellent cuisine. The entire seminar area with panoramic windows has been reserved for us.

Services:

  • 2 overnights
  • Regional breakfast buffet
  • 3-course dinner  within the scope of the half-board service on Monday
  • Use of the “Aqua Silva” and “Spa Salus” spa area covering 1,100m²
  • WiFi in the entire building
  • Water and fruit available on all floors
  • Local resort and sports tax of CHF 5.40 per person and night
  • Free car park in front of the hotel
  • Use of the conference rooms
  • Coffee break on Monday
  • Mineral water in the conference rooms

The accommodation package, the seminar package and the ski pass are charged by the hotel with the check-out bill and have to be booked when booking the WS Days.

Participants who do not stay at the hotel, pay only the cost for the seminar and the ski pass. They can of course join the dinner at the Waldhotel on Monday.

 

Supporting Programme

As in every year, the focus of the WS Days is on networking and exchange.

“The WS Days are always a great opportunity to exchange ideas with colleagues across national borders and to discuss different topics – for example, employee acquisition, wage models and financing models for employee accommodation. I think it is brilliant that a lot of the exchange and networking takes place when skiing together. With the participation in the WS Days, you learn plenty about the current trends in the industry. This year I am looking forward to hear more about the topic “ski school inclusive”, which is practised by the Skischule Arosa.” (Tom Egger, Skischule Hirschegg)

“I think it is fantastic to have so many ski school in one place, in particular larger and smaller ones. One can exchange in an informal atmosphere, can learn from each other and there is always an aha-effect… and of course one also learns about the latest from Waldhart and gets to know your staff in person (Charlotte Lannou, Skischule Davos)

This year, a full day is reserved for skiing for the first time. Guides from the Arosa and Lenzerheide ski schools will lead us through their ski area; the ski pass price includes both ski areas - Arosa und Lenzerheide

The crowning end of the day is the Flying Dinner in the Güterschuppen, a hip restaurant in Arosa, where we will let the skiing day come to an end together.

If you don’t manage to visit the spa area on Monday (arrival day), you should manage to do so on the second day after skiing.

 

Focus

How can I tie customers to my company? How do I build trust? Which measures do I take locally and which online? What influence do my employees have? We want to try to approach this topic from different perspectives and to learn from each other.

Ski schools as “customer loyalty tool” for the destination

Noldi Heiz, ski school manager in Arosa, will show us a special possibility of improving customer loyalty. In the slipstream of the destination, the Arosa ski school has successfully managed to tie customers to the ski school. The key products for this is “ski school inclusive”.
In a lecture, Noldi will tell us what this is all about and what measures the Arosa ski school will take on site.

Within the scope of the skiing day on Tuesday, when we will be exploring the Arosa Lenzerheide interconnected ski area with the guides, we will have the opportunity to visit the ski school.

Topics from Waldhart

In line with the first subject area, we from Waldhart Software will report on the current status of our interfaces to the different destination platforms, gather experiences from the different destinations and discuss first results.

Furthermore, we want to show what possibilities our customers have with Waldhart software tools to increase customer loyalty and demonstrate that the data that is collected is the key to successful customer loyalty management.

Of course there will be a thematic block dealing with the software from Waldhart.
We want to determine the “status quo” of the existing products and an exchange about it with our customers is planned: What works well, what works less, where is room for improvement? In particular, we want to discuss with you which priorities we should set in the next development phase. Is e.g. the topic of benchmarking interesting for you?

“Since Waldhart is known for being innovative, it is always exciting to directly participate in the development and have an exchange with Waldhart and other ski schools.”
(Daniel Ammann, Skischule Davos)

Means of payment in the internet – what’s the trend?

A representative of our payment provider Payyo will give us an overview and background information on the different means of payment, give insight into the behaviour or customers and argue why it is important to offer alternative options for the customers. A look at new developments such as Apple Pay completes the lecture.

Training workshops

In the run-up to the WS Days we offer you the opportunity to take part in free training workshops.

We suggest the following topics:

  • Calendar/pre-classification: 
    How do I use the calendar most effectively? How do I make pre-classifications?
  • Topic report, race, billing:
    How do I make the report simple and uncomplicated in order to organise both the races and the billing?
  • Extended functions of WS Sports Mobil
    Which are the new functions of WS Sports Mobil – the app for skiing instructors – and what can I use them for (e.g. teaching schedule)?
  • Maintenance of the online shop
  • How can I maintain the online shop myself? The training gives an insight into the settings of the ConfigClient and the most important back-end functions of TYPO3
  • Newsletter
    How do I design a newsletter? How can I use NumBirds for me?
  • Printer:
    What are the most common printer problems and how can they be resolved?
    You are welcome to bring your own printer to be checked on site.

The workshops are scheduled for Monday, 16 March from 2:00 p.m. to 4:00 p.m. in the seminar area of the Waldhotel.
Please let us now by e-mail if you are interested in a workshop. Participation is only possible by prior registration. 
You are also welcome to bring requests for other topics – we will address the contents our customers require.
The participation in the workshops is included in the participation fees.

Programme

Programme

Day 1: Monday, 16 March

  • 2:00 p.m. – 4:00 p.m. Run-up programme - workshops
  • 4:00 p.m. Coffee break
  • 4:30 p.m. Official start
  • 4:40 p.m. – 6:00 p.m. Conference
  • 7:00 p.m. Dinner in the Waldhotel
  • Final round at the hotel bar

Day 2: Tuesday, 17 March

  • From 7:30 a.m. onwards Breakfast
  • Skiing with the guides of the Arosa and Lenzerheide ski schools
  • Approx. 12:00 p.m. Lunch in a mountain restaurant
  • Approx. 7:00 p.m. Flying Dinner in the Güterschuppen
  • Final round at the hotel bar

 Day 3: Wednesday, 18 March

  • From 7:30 a.m. Breakfast and check-out
  • 10:00 a.m. – 1:00 p.m. Conference with focus on customer loyalty

1:00 p.m. Business lunch at the Waldhotel

Cost

Cost

The cost comprises the participation fee for the WS Days and hotel costs (incl. conference package, prices in Swiss franc):

  • Participation WS Days: EUR 390
    Attention: early bird price for registrations by 2 February; price: EUR 340
    The following is included in the price: conference, lunch in the mountain restaurant, Flying Dinner Business Lunch – each time incl. drinks
  • Overnight in a double room used by two: CHF 291.80
  • Overnight in a single room: CHF370.80
  • Conference package: CHF 85
  • Ski pass: CHF 35

Registration via our online shop is open from Tuesday, 21 January.

The early bird discount applies to 2 February.

Closing date: 15 February

After that date, registrations can only be accepted with reservations.

Cancellation fees:

The accommodation package can be cancelled free of charge up to 2 weeks in advance; then 100% of the accommodation price will be charged.  

The participation in the WS Days can be cancelled free of charge up to 2 weeks in advance; up to 10 days in advance (6 March) 50% of the price are charged, 3 days in advance (13 March) and in case of no-show 80%.